Please note: The Inter-Tel technician may require additional onsite troubleshooting
be performed
by the dealer/installer prior to Inside Sales issuing the return authorization
number. Inter-Tel
technicians DO NOT issue return authorization numbers.
Only Certified
Technicians may contact Inter-Tel Technical Support at 1-800-397-9159 for
EncoreCX technical assistance from Inter-Tel during standard business hours
(8:00AM - 5:00PM
Arizona Mountain Standard Time) for assistance outside standard business hours,
a voice mail
message may be left and escalated callback options are available for after-hour
assistance.
Once a valid MRA Trouble Ticket number has been
issued to the dealer/installer the dealer
should contact their Distributor for an exchange of product. Defective products
must be returned
in their original or equivalent packaging and include a description of the
problem attached to the
defective product. Any incorrect packaged returns may delay the credit process
or be rejected by
the Distributor.
The Distributor may elect to charge the Dealer's
account the amount equal to the cost of the
product; this amount will be credited back to the Dealer's account once the
equipment is
accepted and credited by Inter-Tel. Inter-Tel is neither responsible nor liable
for transactions
between the authorized EncoreCX Distributors and their Dealers.
In-Warranty or Out-of-Warranty Depot Repair
Procedures
All products returned for repair outside of
warranty are subject to a fee. The dealer may have the
Distributor contact Inter-Tel for the repair fees in advance of sending in the
equipment.
The Distributor may add shipping and handling
costs to all warranty work performed. |